Appointments & Scheduling
• Book appointments in advance to secure your preferred time and avoid disappointment.
• A confirmation message will be sent the day before your appointment.
• We kindly request early notice for cancellations or rescheduling.
• No cancellation fee applies, but repeated no‑shows may require a deposit for future bookings.
Late Arrivals
• Clients arriving more than 15 minutes late may have their treatment time shortened.
• The full treatment fee will still apply.
• Payments
• Payment is due on the day of your appointment, unless prior arrangements have been made.
• Accepted payment methods: EFT, cash, or card (where applicable).
• Proof of EFT payment must be sent via WhatsApp or email.
Outstanding Balances
• Any outstanding balance must be settled before a new appointment can be booked, unless prior arrangements have been made.
• Friendly reminders will be sent monthly for unpaid balances.
Children & Guests
• To maintain a tranquil environment, we kindly ask all clients to respect the salon’s atmosphere of calm.
• Children are welcome only if supervised at all times.
Health & Safety
• Please inform us of any allergies, medical conditions, or skin sensitivities before your treatment.
• If you are feeling unwell, we kindly ask that you reschedule your appointment.
Product Orders
• Limited quantities of products are kept on hand; please confirm availability before visiting.
• Orders can be placed via WhatsApp, with EFT payment and collection arranged for convenience.
• Out‑of‑stock products can be ordered on request.
• Orders are dispatched only once full payment has been confirmed.
• If payment is not received within 7 days, the order may be cancelled.
• For courier service details, please visit exclusiveimage.co.za.